Service Desk

Very few organizations have their service desks optimized enough to deal with all recurring issues, low end-user satisfaction or poor backlog management. If
your company is looking to optimise its desk, this is the summit to attend. What are the challenges of “traditional” service desks? Can this type of service de……

The service desk has reached a critical point in its development, with the increasing complexity of IT systems, the growing demands and expectations of
users and its move into a more customer-oriented phase. Faced with the increasing trend of individuals using their own mobile devices in the workplace, im……

As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents,
understanding and knowing your customers and effectively managing change. Attend this summit to hear the latest best practices from industry experts, a……

The service desk has reached a critical point in its development, with the increasing complexity of IT systems, the growing demands and expectations of
users and its move into a more customer-oriented phase. Faced with the increasing trend of individuals using their own mobile devices in the workplace, im……

As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every
IT organization's minds. While today's IT service desk tools makes it easy to capture large amounts of data, it's what your IT service managers do with this d……

What makes up a modern service desk? Join this summit to find out how organisations are developing a fully integrated service desk strategy.…