Attend Summits on Key Management
Service Management in the Cloud
Cloud computing has gained a foothold at enterprises around the world, and now service management teams are being forced to adapt and expand their
responsibilities. Whether it's re-defining enterprise architecture, improving SLAs, securing software, or tracking configuration and change management, th…
Configuration, Change & Release Management
As your company adapts to the changing world of IT there are always new and complex issues to address. Understanding the changes afoot and having the
foresight to manage this change efficiently is key. As part of a holistic approach to service management; configuration, change and release management al…
Problem and Incident Management
As a key process area in ITSM, problem and incident management is an essential step towards providing an optimized IT service portfolio. By eliminating
infrastructure errors, the number of IT service interruptions is reduced, resulting in measurable improvements in productivity and profitability. Join this sum…
Service Management Design
The blueprint of how you are delivering your service is a crucial element in ensuring that you have the proper technology to align with your business goals.
The service design stage is thus one that is critical in order to achieve fruitful delivery results. Careful planning and designing of your processes and resourc…
BI & Information Management
From data mining, reporting and ultimately ensuring data quality and analysis, the information management lifecycle allows businesses to gather data and
provide value to key stakeholders. Join Business Intelligence and analytics luminaries as they share techniques on using information in the most optimal ma…