IT Services

While the service catalog holds significant promise for transforming the way IT does business, IT service catalog implementations are still today a larger
cultural, political, and technical undertaking than most organizations realize. Enterprise IT professionals tasked with implementing a real-world service catal……

The service catalog is a key component in IT service management as it helps customers and users to quickly identify the services they require but it is also
expected to add value and help organizations identify and manage key services that support business processes. Despite being introduced years ago, servic……

Service management needs to be viewed through a business lens, but what does business service management mean, and is it worthwhile? With various
standards and methodologies floating around, deciding what's right for your service management team is no easy task. Join a diverse group of speakers at……

As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents,
understanding and knowing your customers and effectively managing change. Attend this summit to hear the latest best practices from industry experts, a……

One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your
customer service can make or break your relationships with your end-users, IT service managers are soon finding how valuable it is to provide exceptional ……

The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully
planned and documented ITSM processes are increasingly important in the delivery of higher customer satisfaction, including the definition of services and ……