Netcall's software product suite provides compelling solutions for end-to-end customer engagement, incorporating eight solution capabilities. These include Customer Self Service, IVR & Speech Recognition, the Multichannel Contact Centre, PCI IVR Payments, Workforce Optimisation, Case & Document Management, Proactive Outbound Applications and Customer Service. Liberty Suite supports organisations along their journey to the Customer Engagement Hub delivering customer service excellence now and in the future.